The Right to Service Act, which was implemented in the year
2011, has served crores of people since its inception in Punjab. This high
number of results depict that the scheme has been effectively implemented all
around the state.
Only during January 2016, the number of applicants who have
availed the services under this act goes up to 27, 39, 007, which is highly
appreciable. And since the time this act
has been implemented, the total number of people served under this act is 6.91
crores. It is a record made by Punjab, when it comes to this scheme of the
government.
The number of applications which are currently pending,
beyond the designated timeline is only 14, 944, and this too will be cleared
out at the earliest. The reason why the Punjab Government could act so
efficiently in the Punjab Service Act is because they took a number of cases,
which were taking a lot of time, without any considerable causes on Suo-Moto
basis.
They have also taken strict actions against its authorities
who have not been working properly and encouraged everyone to serve the public
as soon as possible and manage all the applications within the desired time
period. A very well assisted helpline number has been circulated all around the
state, where the general public and easily rich till the authorities and get
their problems solved. Along with making people aware of what the act was
offering to the general public, they also explained the procedure as per which
they are supposed to fill the form and solve their grievances over phone
itself. The Help desk number offered by the authorities is, 0172-2790182.
They are not only acting on the applications which concern
their department, but going out of their way, they are even taking help of
other departments on applications, which they think concern their area of
operations. In this way, the sole beneficiary is the general public who doesn’t
have to go from office to office taking their application, without any proper
guidance. The authorities concerned are not leaving any stones unturned, to
help the general public in all ways possible and giving them a one stop
solution for their requirements in this concerned area.
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